SHIPPING & RETURNS
Shipping Policy
At Leni.B, reliable shipping is offered for both local and international orders. For local orders, shipping typically takes between 2-5 business days. International shipping can take anywhere from 10-21 business days, depending on your location. Please note that international shipping comes with additional costs, which will be calculated at checkout (depending on weight).
Whilst we ensure your order is carefully packaged and dispatched promptly, once your item is shipped, the responsibility for its delivery lies with the carrier. If your garment doesn’t arrive or is damaged during transit, you may be eligible for compensation, and we will assist you in resolving the issue. Please don’t hesitate to contact us if you have any concerns or need further information about shipping.
Return & Exchange Policy
Being completely satisfied with your custom trousers is a priority. If you’re not happy with your purchase, we offer easy size swaps to ensure the perfect fit, however, please note that any trousers that have been tailored to fit you cannot be returned or exchanged. Additionally, lifetime repairs are free for any Leni.B purchase.
Please note, refunds cannot be accepted due to the bespoke nature of our products. However, if you need an exchange or a repair, simply use the contact form and you will be assisted you promptly.